Frequently Asked Questions (FAQ)

Q: What are your business hours?

- A: Our customer service team is available from 9:00AM to 5:30PM every weekday. On weekends and holidays, we have limited support. You can always leave us a message, and we'll get back to you as soon as possible.

Q: Do you have a physical store?

- A: Currently, we mainly operate through our online store. This allows us to offer a wide range of products and reach customers globally. You can easily access our store at womteracces.com.

Product-related Questions

Q: How do I place an order?

- A: Ordering is simple! Browse our website, add the items you want to your shopping cart. Once you're ready to checkout, click on the cart icon. Review your order details, select your preferred payment method, and click "Place Order". You'll receive an order confirmation email shortly after.

Q: What payment methods do you accept?

- A: We accept major credit cards such as Visa, MasterCard, and American Express. Additionally, we offer digital wallet options like PayPal, Apple Pay, and Google Pay for your convenience. Bank transfers are also available for certain regions or large orders. Please refer to our payment policy for more details.

Q: How long will it take for my order to arrive?

- A: Delivery times vary depending on your location and the shipping method you choose. For domestic orders, standard shipping usually takes 1~4days, while express shipping can get your items to you in 1~7 days. You can track the status of your order using the tracking number provided in your order confirmation email.

Q: Can I cancel my order?

- A: You can cancel your order if it is still in the "Pending Payment" or "Processing" stage. To do so, please contact our customer service as soon as possible. If the order has already been shipped, you'll need to follow our returns and exchanges process.

After-sales Service Questions

Q: What is your return policy?

 A: If you're not satisfied with your purchase, you can return the item within P26 days of receipt. The item must be in its original condition and packaging. You'll be responsible for the return shipping costs, unless the return is due to a product defect. Please contact our customer service to initiate the return process.

Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?

A: Sometimes the items you’ve ordered are stored in different locations.

To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.

For more details, have a read of our terms and conditions.

Q: Do you deliver internationally?

A: Yes. We currently deliver to most of countries if Europe, USA, Asia. Please contact our customer service if you are uncertain.

Q:  Can I get an discount if I buy in bulk or wholesale.

A: The price on our website has been is for whole sale client. 

If you want lower price, it depends the quantity of your order. 

Please contact us by email for details.

Q:  Can I return or exchange an item I bought online?

A: If your return is due to change of mind, you can return an item for a refund or exchange if it meets our returns conditions. Please have a read of “RETURN&EXCHANGE” policy.

To return or exchange an item, please make sure you have proof of purchase like a tax invoice.

Q:  How long do I have to return an item?

A: The exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 30 days).